e2train Learning & Performance Technology
e2train customer support
e2train support

2008 Customer Survey:




Customers gave our support service a 94% satisfaction rating

Whether you are evaluating, implementing or an existing user, e2train prides itself on the quality and level of support it offers. But don't just take our word for it. Our customers are equally enthusiastic about the support they receive and regularly provide testimonials to that effect. e2train's consultants are highly experienced and can respond to most software and functionality queries immediately. In the e2train Customer Survey for 2008, our customers gave our support service a 94% satisfaction rating.

e2train provides a full telephone, email and online support service for all the elements of the Kallidus Learning Suite:

Our 24/7 online knowledge base contains a number of self-help resources, inluding the latest product documentation, searchable online manuals, user guides, FAQs and short tutorials/ You can even log your query directly into e2train's support database if you cannot find the answer you are looking for.

Existing users:
Log in here to access the e2train Support Site. If you have forgotten your username then please contact techinal support on +44(0)1285 883903 or email support@e2train.com.

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If you do not already have a login for the e2train support site, just click the 'Register' button on the right.

e2train customer commitment
When you contact the helpdesk by telephone, every effort will be made to resolve your query as soon as possible. Our aim is to resolve any issue on the same day that you contact us, and in 80% of cases, questions are answered during the first call by our first level support team.

When you contact the helpdesk by email, we will respond to your email within 24 hours, but again, in most cases, responses are usually within the hour.

Your call details are held by us in a Customer Support database and an issue number assigned to you. If the nature of your call is such that you require ongoing support, this issue number helps us track the progress of your query.

The response time of your query may depend on the level of support contract that you have with e2train. Please contact your e2train Account Manager if you are unsure about this.

Contact Information
If you cannot find the information or help you are looking for on this site, please contact +44 (0) 1285 883903 or email: support@e2train.com for assistance.