Support

 Existing customers, click here to log-in. 

Whether you are evaluating, implementing or an existing user of our software, e2train prides itself on the quality and level of support it offers. But don't just take our word for it. Our customers are equally enthusiastic about the support they receive and regularly provide testimonials to that effect. e2train's consultants are highly experienced and can respond to most software and functionality queries immediately. In the e2train Customer Survey for 2008, our customers gave our support service a 94% satisfaction rating. .

e2train provides a full telephone, email and online support service for all the elements of the Kallidus Learning Suite:

• Kallidus Learning Management System
• Kallidus Performance
• Kallidus Compose

Our 24x7 online knowledge base contains a number of self-help resources, inluding the latest product documentation, searchable online manuals, user guides, FAQs and short tutorials. You can even log your query directly into e2train's support database if you cannot find the answer you are looking for.

Discover how to maximise your investment, find new tips and tricks and share knowledge with your fellow Kallidus users. 

• Knowledge Base: Access online tutorials, frequently asked questions (FAQs), user feedback, search product manuals and articles and answer your questions instantly. 
• Product Releases: Keep up to date with all the information for every release of Kallidus.

• Support Self Service: Log your queries directly into e2train’s customer support database.

e2train customer commitment

• When you contact the helpdesk by telephone, every effort will be made to resolve your query as soon as possible. Our aim is to resolve any issue on the same day that you contact us, and in 80% of cases, questions are answered during the first call by our first level support team.

• When you contact the helpdesk by email, we will respond to your email within 24 hours, but again, in most cases, responses are usually within the hour.  Your call details are held by us in a Customer Support database and an issue number assigned to you. If the nature of your call is such that you require ongoing support, this issue number helps us track the progress of your query.  The response time of your query may depend on the level of support contract that you have with e2train. Please contact your e2train Account Manager if you are unsure about this.

 You must be a have an online support account to access the resources.  Click here to register onto the site and your account details will be sent to you directly.  Alternatively contact our support team directly on +44 (0) 1285 883903 or email support@e2train.com for assistance.